Grievance and whistleblower protection policy
This policy applies to employees, clients, suppliers, contractors, partners, and the general public.
We are committed to addressing ethical and environmental concerns promptly and confidentially. Anyone who has knowledge or suspicion of illegal, unethical, fraudulent or misleading activity or environmental concerns, is encouraged to report this immediately. All complaints will be kept confidential.
You can raise a grievance by sending an email to our Chief Operating Officer at enquries@baldwinboyle.com (subject: Confidential – Grievance/Whistleblower). Once submitted, we will acknowledge receipt within 3 business days and assess if the grievance meets our criteria. If it does not, you will be notified within 5 business days. All reports are handled with strict confidentiality and identities are only disclosed with consent or when legally required. Access to grievance details is limited to personnel involved in the investigation.
What can be reported:
- Ethical misconduct (e.g., fraud, corruption, bribery)
- Environmental violations or unsustainable practices
- Human rights violations or abuse
- Unsafe or illegal workplace behaviour
- Breaches of our policies, codes of conduct, or third-party obligations.
Excluded issues: Issues not related to the company’s conduct, or internal HR matters not relevant to third parties, may not be investigated through this process.
The Chief Operating Officer will notify the Board of any accepted complaints and keep the Board informed of the investigation, outcome and any actions to be taken.
The Chief Operating Officer will:
- Investigate the complaint in collaboration with the Senior leadership team
- Provide weekly updates to the complainant
- Provide a final response and resolution within 15 business days.
The resolution may entail changes to company policies, discussions with clients about their practices, additional internal training on policies, or it may result in terminating client or employee relationships.
No employee, supplier, contractor, client, partner or member of the public who makes a good faith report of suspected illegal, unethical, fraudulent, misleading, or environmentally harmful conduct will be subjected to retaliation or adverse treatment in any form, including but not limited to termination, demotion, harassment, or discrimination. Any individual who retaliates against a whistle-blower will be subject to disciplinary action, up to and including termination.
Anyone who retaliates against a whistleblower may face consequences. Employees may be disciplined, including dismissal. External parties may have contracts ended or business relationships stopped.
Baldwin Boyle will take reasonable steps to protect whistleblowers and will act quickly if retaliation occurs.
