Where to find us
Auckland,
New Zealand
15 Customs Street West
Level 17, PWC Tower
Commercial Bay
Auckland 1010
New Zealand
Melbourne,
Australia
Forum
65 Dover Street
Cremorne
VIC 3121
Australia
Kylie Taylor
+61 423 192 767
kylie.taylor@baldwinboyle.com
Jakarta,
Indonesia
One Pacific Place
Level 11
Jl. Jend. Sudirman Kav. 52-53, SCBD
Jakarta Selatan 12190
Indonesia
Daisy Primayanti
+62 021 2985 9708
daisy.primayanti@baldwinboyle.com
Singapore
90A Amoy Street
Singapore 069909
Singapore
Melissa Woon
+65 90235311
melissa.woon@baldwinboyle.com
Bangkok,
Thailand
Room 406, Level 19, Sathorn Nakorn Tower
100/30 North Sathorn Road, Sathorn
Bangkok 10500
Thailand
Greg Lowe
+66 2 230 2703
greg@baldwinboyle.com
Shanghai,
China
Shanghai Central Plaza
381 HuaiHai Middle Road, 25F
Shanghai, China
Kylie Taylor
+61 3 9055 1184
kylie.taylor@baldwinboyle.com
Complaints process
We are committed to addressing ethical and environmental concerns promptly and confidentially. Anyone who has knowledge or suspicion of illegal, unethical, fraudulent or misleading activity or environmental concerns, is encouraged to report this immediately. Complaints must relate to our practices and include clear, specific details. All complaints will be kept confidential.
Once submitted via email, we will acknowledge receipt within 3 business days and assess if the grievance meets our criteria. If it does not, you will be notified within 5 business days.
The Chief Operating Officer will notify the Board of any accepted complaints and keep the Board informed of the investigation, outcome and any actions to be taken.
The Chief Operating Officer will
* Investigate the complaint in collaboration with the Senior leadership team
* Provide weekly updates to the complainant
* Provide a final response and resolution within 15 business days.
The resolution may entail changes to company policies, discussions with clients about their practices, additional internal training on policies, or it may result in terminating client or employee relationships.
